PlayToro Casino Privacy Policy

At PlayToro Casino, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at playtoro.com. We encourage you to read this document carefully so you understand our practices and your rights. By using our platform, you agree to the collection and use of information in accordance with this policy.

Who We Are

We are Skill On Net Ltd, a company registered in Malta (registration number C50024), with our registered office in Ta'Xbiex, Malta. At PlayToro Casino, we operate under licences issued by the UK Gambling Commission (account number 39326) and the Malta Gaming Authority, ensuring that our operations meet the highest regulatory standards. As the data controller for all personal information processed through playtoro.com, we are fully accountable for how your data is handled.

Information We Collect

When you register and use our PlayToro online casino games and services, we may collect the following categories of personal information:

• Full name, date of birth, and contact details (email address, phone number)
• Residential address and proof of identity documents
• Payment and financial information, including transaction history
• Username, password, and account activity data
• Gaming preferences, session history, and wagering records
• Device information, IP address, browser type, and operating system
• Communications you send us via live chat, email, or contact form
• Responses to surveys, promotions, and bonus-related interactions

We collect this information directly from you during registration, through your use of our platform, and automatically via cookies and similar tracking technologies.

How We Use Your Information

Here at PlayToro Casino, we use your personal data for a range of legitimate purposes, including:

• Creating and managing your player account securely
• Processing deposits and withdrawals through methods such as Visa, Mastercard, PayPal, Apple Pay, and others
• Verifying your identity in compliance with anti-money laundering (AML) and Know Your Customer (KYC) requirements
• Delivering our PlayToro bonus offers, free spins, tournaments, and loyalty rewards through the Toro VIP Club
• Providing 24/7 customer support across all eight supported languages
• Detecting and preventing fraud, problem gambling, and unauthorised access
• Complying with our legal and regulatory obligations under UK and EU law
• Improving our platform, game offerings, and overall user experience
• Sending you marketing communications where you have given consent

Legal Basis for Processing

Our PlayToro platform processes your personal data on the following legal grounds:

Contractual Necessity

We process your data to fulfil our contractual obligations to you — including operating your account, handling transactions, and providing access to our 3,000+ games library.

Legal Obligation

We are required by law to collect and retain certain data, including identity verification records, financial transaction logs, and responsible gambling assessments.

Legitimate Interests

We may process your data where we have a legitimate interest in doing so, such as fraud prevention, improving our services, and ensuring the security of our platform.

Consent

Where we rely on your consent — for example, to send marketing messages or use non-essential cookies — you are free to withdraw that consent at any time by contacting us or updating your account preferences.

Cookies and Tracking Technologies

We at PlayToro Casino use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site usage. These include essential cookies required for the site to function, as well as optional analytical and marketing cookies. You can manage your cookie preferences through our cookie banner or your browser settings. Disabling certain cookies may affect the functionality of our platform.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Game providers and partners: We share necessary data with our 80+ studio partners, including NetEnt, Evolution, Play'n GO, Pragmatic Play, and others, to deliver a seamless gaming experience.
• Payment processors: We share relevant financial data with payment service providers to complete your transactions securely.
• Regulatory authorities: We may disclose your data to the UK Gambling Commission or other regulators when required by law.
• Fraud prevention agencies: We share data with third-party agencies to detect and prevent unlawful activity.
• Technology and IT service providers: We engage trusted vendors who assist in operating our platform under strict data protection agreements.

Data Retention

We retain your personal data for as long as your account remains active and for such period thereafter as required by applicable law. In most cases, we are obliged to retain account and transaction records for a minimum of five years following account closure. Once the retention period expires, we securely delete or anonymise your data.

Your Rights

Depending on your location, you may have the following rights regarding your personal data held by our PlayToro platform:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data (subject to legal requirements)
• The right to restrict or object to certain types of processing
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent at any time where processing is consent-based

To exercise any of these rights, please contact our support team at playtoro.com. We will respond to all verified requests within 30 days.

International Data Transfers

As we operate across multiple jurisdictions including the UK, EU, Canada, and other markets, your data may be transferred to and processed in countries outside your country of residence. We ensure that all such transfers are carried out in compliance with applicable data protection laws, including through the use of standard contractual clauses or other appropriate safeguards.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the legal gambling age. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

Security Measures

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. Our platform is audited by iTech Labs, and we apply SSL encryption, two-factor authentication options, and regular security assessments to maintain the integrity of your account and data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at PlayToro Casino, please do not hesitate to contact our support team. We are available 24/7 via live chat, email, or our online contact form. We are dedicated to resolving any privacy-related enquiries promptly and transparently.